Occasionally, we have to make changes to the brochure and other details both before, and after, bookings have been confirmed and, even more rarely, cancel confirmed bookings. You have 14 days from the issue date printed on the surcharge invoice to tell us if you want to choose option (b) or (c) as set out in section 5.5 below failing which we shall deem you to have accepted the change and will invoice you accordingly for such additional costs and indicate the time period to make such additional payment. Such events are likely to include war or threat of war, acts of terrorism or threats of such acts, riots or civil unrest, industrial action, natural or nuclear disaster, fire, adverse weather conditions, health risks, epidemics and mechanical difficulties (which we could not have anticipated or avoided despite our normal comprehensive mechanical checks) and all similar circumstances which are outside our control. Caribbean International and Celebrity Cruises Rebate Policy (FAQ's update 1 - 8/20/04) . Your local booking office is RCL Cruises Ltd with address at Building 7, The Heights, Brooklands, Weybridge, Surrey, KT13 0XW. Your full name, including any middle names, as it appears on your passport, as well as your date of birth, must be given at the time of reservation. Please be advised that if your booking was made prior to 01/07/2021, the final payment is due 57 days prior to the start of your cruise. Subject to availability and paying any applicable difference in price, you can arrive in style by upgrading your flight. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. Please note if you are sailing on a transatlantic cruise and you have booked a fly cruise package, that your luggage allowance will be limited to the lower allowance, specified by the airline. Here's how to cancel or postpone a cruise due to COVID-19. When you pay you will be supplied with an ATOL Certificate. Please note: The date of departure means the date the arrangements you have booked with us commence. 2022 RCL Cruises Ltd trading as Celebrity Cruises All Rights Reserved. Minors travelling with an adult(s) who is not the parent or legal guardian shall be required to present (a) the minors valid passport, (b) all applicable visas and (c) *where the minor is under the age of eighteen (18), an original legally affirmed or notarised letter signed by at least one of the childs parents/ legal guardians. Where applicable, and where we are in a position to notify you, this information will be shown on your Confirmation Invoice. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). FAQs: Cancellation Policy & How to Cancel | Celebrity Cruises Booking Terms + Conditions | Celebrity Cruises and will dispose of containers holding alcohol. All FAQs - Celebrity Cruises Please Note: any dispute or claim arising out of a shore excursion must be brought against the local excursion operator, however if such dispute or claim is made against a Royal Caribbean contracting entity, it must be brought in the Courts of England and Wales, in accordance with laws of England and Wales who shall have sole jurisdiction over such dispute or claim. The exclusions and limitations of liability of Carrier set forth in the provisions of these Booking Conditions, as well as all rights, defenses and immunities set forth herein, shall also apply to and be for the benefit of certain designated third party beneficiaries which include the parent, subsidiary, affiliate, and successor companies and assigns of all the entities identified in this Section; the officers, directors, employees, agents, crew and pilots of all the entities identified in this Section, and any agents, independent contractors, and all concessionaires, physicians and medical personnel, retail shop personnel, health and beauty staff, fitness staff, shore excursion providers, tour operators, shipbuilders, manufacturers and designers of the Vessel or Transport, and/or installers of all component parts, launches, appurtenances, craft or facilities, whether provided at sea or on shore, belonging to the Vessel or any substituted ship or Transport, or owned or operated by its owners, operators, managers, agents, charterers, contractors, concessionaires or others; as well as owners and operators of all shoreside properties at which the Vessel or any substituted ship or the Transport may call. Problems, so telephoned, cleared it. Please see your Confirmation Invoice for further details of our recommended insurance broker. Booking Conditions | Celebrity Cruises September 25, 2016. new mexico. The travel organisers own Booking Conditions will apply to your contract (with the exception of section 5.13 (c). At times, we may offer promotional GTY offers. Some medical assistance and some special meal requests may incur a charge by the airline, which will be invoiced accordingly. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). If we become aware of any material alterations to resorts/area information and or such outside activities, which can reasonably be expected to affect your decision to book a holiday with us, we will pass on this information at the time of the booking, though we cannot guarantee to do so. Please note that passengers embark, travel in and disembark tenders at their own risk. We strongly recommend that you check with the airline for confirmation of your baggage allowance as in some instances, baggage allowance can be limited to as little as 15kg. Guests are allowed to bring aboard, on embarkation day only, 2 bottles (75cl) of wine or champagne for consumption within their stateroom. Any liability, including environmental damage from drone usage is the guests responsibility. Once your GTY stateroom has been allocated to you, we are unable to accept any changes requested by you. You must pay the applicable price of any such holiday. We cannot accept any bookings which are conditional on your preferred seating being or becoming available before departure. Please also note that where guests who are travelling together but booked on different booking numbers, we cannot guarantee that we will be able to book the same flight itinerary, as this is subject to availability. eDistribution Support Desk (Travel Agent Automated Booking Tools Support): For password or any other technical assistance with Celebrity Central, Espresso, Airwaves and other automated booking tools, please contact: E-mail: automationuk@celebritycruises.com. We cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you; or (2) which did not result from any breach of contract or other fault by ourselves or our employees.. Additionally, we cannot accept liability for any business losses. The time limits for notifying any loss, delay or damage, and the maximum amount which will be payable by us or the supplier concerned, are as follows: Any damage or delay, which is apparent, must be notified to ourselves and the supplier of the service concerned (if it is not us) before or, at latest, at the time of departure from the ship or, for other services, whilst using or at the end of using those services. 1.7 How do I obtain the lowest price per person? You must provide details of all medical and physical conditions, which affect you, and/or any member of your party at the time of booking. Authorities as well as applicable national authorities in other countries where you are travelling in advance of the date of any flight booking. 1. UK-issued EHIC cards are still valid at the time of publication and offer the same cover as GHICs in the EU. Celebrity Cruises assumes no liability for guest drones that may be confiscated by local authorities for violating local laws or for any accident or injury resulting from a guest drone flight.3. Posted January 13. Proof of legal guardianship is also required where there is a minor travelling with their legal guardian. Regrettably, no. This is to ensure that we are given the opportunity to address and to attempt to resolve any issue you raise. All the flight inclusive cruise holidays in our brochures and on our website are financially protected by the ATOL scheme under our applicable ATOL number. dtsc org chart. Careers. Enterprise. Xfl 2022 teams. malaysia phone Celebrity Cruises Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. By continuing to browse the site, you agree to the use of cookies. For the avoidance of doubt, where your travel agent makes all the arrangements for you and such arrangements involve services supplied by suppliers other than ourselves we will not have any contractual liability to you in these circumstances. Our own processes and procedures change in line with those policies. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Such promotional GTY categories are defined as follows: XC - Concierge Class balcony stateroom. Please consult your travel agent or us directly for deposit, payment, cancellation and other information. The following Booking Conditions together with our General Information and the Guest Conduct Policy available at www.celebritycruises.com/gb form the basis of your contract. Please note: Celebrity Xpedition Class ships do not have any staterooms that will accommodate wheelchairs or facilities needed by guests who are dependent on oxygen or requiring oxygen therapy. Some sailings are sold by the regional country market for that itinerary in higher numbers, so there may be a large majority of that regions guests on that sailing, such as Celebrity Silhouette sailings from Southampton, which will be largely sold to the UK and Irish market. Where we cannot provide appropriate support or the services as requested, we will advise you as soon as possible. We also ask that you notify us of any medical or physical condition which will or may require medical treatment or attention during your holiday or which may or will affect your holiday in any way (including your use of any services or facilities) in order that we can prepare accordingly and make all reasonable efforts to accommodate you in a safe manner. Please note that we are not always able to offer a direct flight to our guests as this is subject to the airlines schedules and availability. In the event of unavoidable and extraordinary circumstances means that we cannot guarantee your timely return home from your cruise holiday, Celebrity Cruises shall be responsible for necessary accommodation for a period not exceeding three nights per traveller. If you have booked a Celebrity Cruises flight inclusive cruise holiday via one of our authorised travel agents, all monies you have paid for that booking will be protected by the above arrangements regardless of whether that travel agent becomes insolvent before or after we have issued our confirmation invoice. Posted August 3, 2010. There may be an exception to our standard transfer fees (see 1.11 below) for Onboard bookings, please ask for further details onboard. In some cases, these could be the full cost of the ticket. You will usually have access to your cruise . If your sailing was cancelled as part of the Celebrity COVID-19 operations suspension, you will receive one Future Cruise Credit combining the two amounts . Escape to the Caribbean this winter to some of the world's most unforgettable tropical destinations. Additional policies for groups are located in the Appendices of the Travel Agent Guide and are enforced without exception. Earn points on every sailing and enjoy discounts, offers, and perks that all add up to an even more incredible cruise vacation experience. We will inform you at the time of booking, or as soon as we become aware, of the exact details required and the date we require that information. Please note, that for any of our ships sailing from a port in the US or Canada, the minimum age for the above policy will be twenty-one (21). The from prices are calculated using the lowest stateroom category available and this pricing may not be available on all sail dates shown. Royal Caribbean pushes back final payment date and will allow kids to Full payment must be made 75 days prior to departure for most voyages. For bookings confirmed or amended on or after 1 July 2021: 6 to 14 days: 90%, 29 to 69 days: 50%, 70 days or more: Deposit only (including any increased deposit amount to cover the booking of non-refundable items). 5.8 What is your limit of liability towards guests? About two weeks from payment date we tried to pay on line. For ships originating in North America, the minimum drinking age is twenty-one (21). Please note, the above options are not available where any change made is a minor one. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made.
