A copy of the letter requiring Jury Service. Send them an inquiry many times and they are not answering! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Any change to your work schedule (other than the specific situations listed under Work Relocation or Emergency Services Recall sections of these terms). No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. What can I do if my tickets are lost, damaged or stolen? A doctor cannot be You or a member of Your family. Voluntary relocation or where you are changing employer for a new role. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Secure Accounts Widget Attend participate in, take part in, use, or be present at. If there is a financial failure of any Transport provider. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Here are 8 tips for writing great reviews. , please contact the Customer Service team directly for further advice about your Refund. To read more about Covid-19 please visit our dedicated page here. Refunds & Exchanges Follow New articles New articles and comments. There is not one good review about this dodgy company. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. Safe, Fast and Verified No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. This is such scummy conduct. Are Refundable tickets offered on Gift Voucher sales? For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. ?DO NOT BUY TICKETS FROM TICKETEK! Many of us haven't booked on line since COVID started, The site is worse than I remember. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Ive forgotten my password/My password has expired. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. Still waiting for my refund 6 months. Any temporary relocation for work must be for a period of at least 3 months. Frequently Asked Questions for Eligible Refundable - Ticketek Australia (Receipt required for Doctors note refund up to $100 or equivalent). Lost a baby recently? I have been linked to your site from Ticketek.co.nz. You can do anything you want if you're the only game in town. This is going to be one of those "if i can give zero stars I would" type of reviews.Their system is incredibly stupid.I have been going through the queue time and time again, repeating the process because it lets me in, but then it doesnt show the map to chose tickets. The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). It's about $1500 and I have no idea what to do next. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Change My Location Attendance at business meetings and business travel. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Privacy (data erasure request) actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. (Receipt required for Doctors note refund up to 50 or equivalent). Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Anyone waiting for refunds from Ticketek? Ghosted for 6 months now I paid the additional cost in checkout for refundable tickets. No contact, no reply, nothing.You have stolen money from thousands of people who need it. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. Safe, Fast and Verified People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Inspite of giving all the details, continuous email stating - send it in new format or send more information. We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. Safe, Fast and Verified Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Where You are the business owner or registered Director, or a member of Your family is. Its a disgrace. An incident number or report from the Police or relevant traffic authority. How insensitive is that. The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Download the Ticketek App & add your ticket to your wallet now. Hello fresh has an offer on Ticketek, which is a scam dont click it .They get your card details and charge you for food boxes u didnt order and refuse to delete your account and details , only claiming they deactivated it and keep sending you recipe Neals for dishes you cant even eat cuz your allergies.Why is Ticketek promoting hello fresh I got scammed, Im sure anyone else who went for the offer did too . Ticketek Marketplace - Buy and Sell Tickets Sell tickets directly from your Ticketek Account. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Find out how we combat fake reviews. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Where you cannot provide evidence that the person affected is within the. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. I couldn't return to where I was, no progress, the booking system repeated itself, etc. If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. I replied and asked for a direct line or email address to speak to management/no reply since. Terms & Conditions of Sale | Ticketek Australia I would and do prefer not to use their services. I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. Ltd. All Rights Reserved. I find the app difficult to navigate. NEVER NEVER again. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Where the examination is being provided by a commercial business (not by an educational board). Just upload its fucking DEATH CERTIFICATE. Sell tickets directly from your Ticketek Account. Fans will be treated to an array of tracks off his latest album "=" plus hits from across his career. They rapidly charged my credit card, then didn't provide the tickets. Why is your site permanently unavailable. Are Refundable tickets available through Ticketek Marketplace? What a disgrace!! What happens to my money when I buy a ticket? Poor service really. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. is cancelled, postponed or cannot be fulfilled by the. You'd think that but I had the same shitty experience with them on this front. Further details in the disclaimer. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Confirmation that the document cannot be replaced in time for the Booking. confirmation or our website for contact details. Wife tested positive on 13th. Buy guaranteed tickets for sold out events at a fair price. https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Refunds & Exchanges - Ticketek Australia Ticketek Australia | ProductReview.com.au The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Where a Ticket is offered for sale, sold or Website doesn't work. Zero stars, uselessly run, waste of a time company. Ticketek Australia you're a pathetic poor excuse for a company. Doors Open: 5:00pm I am trying to buy tickets but it says unable to lock the ticket. Youmade an unsuccessful request for annual leave for the date of theBooking. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. Any reason for refund must not be foreseeable at the time. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Are Refundable tickets available through Ticketek Marketplace? Check to see if they have an online lodge system. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Any temporary relocation for work must be for a period of at least 3 months. Might be worth looking into? The phone message also contradicts itself. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Where You have not been physically examined by a Doctor prior to the date of the Booking. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Ticketek takes the issue of scalping seriously. means cancellation or significant delay of flight(s) which, Breakdown A copy of the call out note from, means weather where a Government Agency has issued warnings not to travel which entirely prevents. DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU As it got closer to Christmas I started to worry, as they were to be presents. Finally got an answer from them when I contacted fair trading to help. New comments cannot be posted and votes cannot be cast. The customer service was super helpful and I got the ticket value back and it sold super quickly. Automatic Refunds This is not an insurance policy. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Forcing people to own smart phones is not giving people choice and freedom. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. We may consider other Emergency Circumstances at our discretion. Ticketek Marketplace (marketplace.ticketek.com.au). Where You have not been physically examined by a Doctor prior to the date of the Booking. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I finally did get a short email back the night before the event, ABSOLUTELY APPAULING. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek. Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication IMPORTANT Any translation of this document from English is for assistance and information only. Easy as. Ed Sheeran tickets | Adelaide Oval | Ticketek Australia Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website.
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