So I called them. If FYE Backstage Pass keeps billing you after youve canceled your subscription or wrongs you in any way, you can always sue them to get the justice you deserve. Yes, the sales reps from my experience walk you through it so you'd probably have to be pretty dumb to just sign up for something you don't completely understand. This company needs to shut down. For more information, please see our The woman on the phone began to steamroll me with a barrage of nonsense. If you shop at F.Y.E you may be offered to sign up for their rewards program the V.I.P Backstage pass. Is Fye A Trustworthy Website? - ultimatemembership.pro on various subscriptions and memberships. And when it comes to "selling" the discount card, I tell them everything. I never even got a chance to use the card! Now that I am looking into it before calling in the last 15 minutes since I searched I have read at least 10 complaints all stating the same exact situation as my daughter. I didn't even get a "booklet" like everyone else is talking about. I have been charged and I never authorized anyone to charge my account. September 20096 debits for a total of $$139.38 spent. I respond, that's ok I'm not buying today, so I'll just take a look at the paperwork, and fill it out. All you need is our capable app. DoNotPay wont let companies charge you after your free trials expire! :D Like I said, my post was aimed at the original poster- I thought it'd be understood, and I'm sorry to have gave you the wrong impression. How do I get my money back from fye Backstage Pass? So they said since they had the wrong information, they would give me a month for free, and since I didn't even know it could be used at other places, I said fine. (And here is yet another person/clerk/mgr who was not up front when everyone was standing in line.) and $200 for all your financial emergencies. This is the second month they took 11.99 out. Oh, your perfect, right? Complaining that you agreed to terms you weren't sure of is no reason to single out a single product or store, especially since you're required to sign a paper/receipt that says you understand the terms of your agreement. Sounds simple right? Read receipts that you sign or packets of info you receive, call and talk to a manager or go online for additional info. I filed a huge complaint and intend to have the representative fired who caused all of this grief. What the cashier played off as me signing a regular receipt for identity verification was actually him making me sign up for that subscription. You're a piece of sh--. Oh and that first response is also wrong because there are 2 cards one is $25 for the year strictly just for fye and the second card is free for 1 month then its 11.99 a month but this card saves you at other places over 100, 000 different stores its like a AAA card. There is nothing wrong with making people wait in line for you to read the fine print your credit card is being linked to. Are you tired of paying for your subscription with FYE Backstage Pass VIP? How do I cancel my Audible account without losing credits? He just handed me a credit card sized card. 2. So I looked it up, sure enough it was this pesky little card. sign a contract then run off. As an employee of FYE, who is 100% honest with her customers, please know that some of us aren't trying to trick you. They have a script that they have to stick to, as do the employees who push the card in the first place. Cancel Great Fun Over the Phone. When I called they also verified my name and address, which was somewhat close to what it really was but was completely wrong. FYE is only half the problem, the other half is the customers for not reading, listening, or paying attention. I bought a cheap dvd at an FYE and the cashier asked if I'd like to sign up for their backstage pass. If you want to upgrade, you can for 10$ a month. Please turn it on so that you can experience the full capabilities of this site. If this was how I treated customers at my job, I'd be fired immediately. Apparently, they never took this "deal" off. Well, Jackie, who are you aiming that ridiculous comment to? First of all they cant sign you up for the vip without asking for your personal information and second you would of had to sign a paper which clearly states that you will be charged monthly then gets sent to their home office. I was told I could cancel before 30 days and not be charged the 9.99 monthly dues. You can't just sign someone up without all of their information! Line is your one-stop destination for all the information you need I had received (without prior permission, nor any notification of) the FYE Backstage VIP Pass. Here is where I made my mistake though. DMs will fire you in a heartbeat if you don't meet your quota. I might have used 2 or 3. I found out this month I was charged $11.99 on my credit card. Then he asked for my address and full name. These are hard times and a lot of people and companies are strapped for money so when things like this happen blood starts to boil and when that happens people don't always draw the right conclusion or react in a manor of sense. f.y.e. If applicable, ask for a refund. Basically, this company exists by ripping people off, because the price of entertainment has dropped almost to zero. Emma is registered with the Financial Conduct Authority under the Payment Services Regulations 2017 for the provision of payment services. There are 2 types of memberships: Backstage Pass Platinum and Backstage Pass VIP. I ask why. F.Y.E is a bunch of lousy scammers; never pay with a card if you go there. Box 41248, Nashville, Use it to pay bills, renew subscriptions, clear dues I should have known right there to just stop her and walk out, that was dumb on my part. So I go into my local FYE store today, after reading this stuff. The following Monday I called and cancelled my card. Believe you could get 10% off forever, no strings attached?, or B. I had kept my receipt, so I read it over. Backstage Pass VIP - is a 1 month free trial with $11.99 billed directly to credit card on file after the trial period. If you want to keep your subscriptions under control, install the DoNotPay app to monitor it. >:-( This pisses me off on so many levels Hey, can anyone tell me if and when I'll get the $20.00 gift card I mailed in for? TLG FYE VIP Reviews - ConsumerMotion VIP Pass Complaints - Membership Terms. It's pretty obvious you were at least partially at fault here. FYE offers its new members a one-month free trial that, will automatically turn into a paid monthly subscription. I thought that was that and I was on my way. An average American spends. You know what? You need to provide a receipt. I just wanted to help others that are having problems with this and how to deal with it. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Does FYE charge for pre orders? No interest and no I purchased some CD's in California, the clerk said I would get a discount if I joined the VIP club and that it was a one time charge. But we have quotas to live up to. I call in a few days later after sitting on all the "fabulous" benefits and such, and in the call I was told *twice* that they would be keeping my account active. My total was high and the cashier offered me 10% off, and explained to me the card and that I could cancel within 30 days without a charge. Whatever. Yes FYE is under pressure with the increase of ILLEGAL downloading but they still have customers who choose to support their favorite artist or actor or go just because (in a good case) knows an associate and trusts their judgement on entertainment. I called to have my membership cancelled but the guy was almost infuriatingly persistent with trying to convince me to keep the membership. Hell best-buy has the damn thing for cheaper, bunch of idiots F.Y.E for not carrying it in stores. This is a change from our prior procedure of just authorizing your card and then charging upon the first item in your order being shipped. I'm not saying its 100%the sales clerks fault. Another thing that bothers me is all this talk of FYE associates somehow inputting information they haven't been given. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Yes, it will. I wasn't even there during the month of March. If you signed up for the FYE Backstage Free Trial and dont plan to switch to the paid plan, you need to pay close attention to the trial expiration date. Who authorized it? You don't have to give any information. (Make sure when you call to cancel that you keep saying you want to cancel membership and charge) So when someone is speaking really fast or in a way you can't understand, you don't agree to something that you didn't know you agreed to and get nailed with something else or them continue the charges. In about 10 words! Multiple-use coupons. I asked her " is it like a rewards points program? " to which she replied yes. What grinds my gears is the clear lac of ethics presented by this company. But, after four times of saying "I'd just like the membership cancelled, " he gave me a cancellation number, and that was it. So don't sit there and blame Fye. I went in to browse, chose a few movies, and found out I needed to renew my Backstage Pass. This comment was posted by a verified customer. Only if you cancel your membership the same day you bought it. I figured I wouldn't cancel it right away because I was still waiting for the gift card (but by now of course I had spent more on the membership than the $20, but I wanted to use the gift card along with the discount). I was interested in the discount at AMC and when that didn't work I called and cancelled. Most people would read a contract before signing something that isn't a credit card slip She confirmed it. To cancel your own subscription, simply navigate to your account settings page and click on where it says "Turn Auto-Renew Off" under your subscription info. I have filed a class action lawsuit on behalf of customers who were billed for FYE Backstage Pass and magazine subscriptions without their authorization or consent. After locating the magazine subscription you would like to cancel, simply click on the manage button. And I'm stupid? I am calling again tomorrow and this time I will not take no for an answer, that is if they even let me give them an answer. I was like "What in God's name is this?" Resolved. I swear if I see a charge on my card heads will roll. In contacting them about it, I got a reply that FYE no longer offers this option and that I could get a refund if I supply them with information that FYE SHOULD HAVE, not me. The DoNotPay robot lawyer, which won the prestigious ABA Brown Award for its services, can help you sue the company in small claims court. The guy answers and asks if I got the gift card, I said no. I said no, that we were all in queue, and it's my turn now, and returns don't take that long anyway. So then I say, "could it be, because its not free and you're fraudulently charging people for this card even when they decline it, and fail to sign ANYTHING asking for it?" I might as well not use the damn gift card, ordering online means paying the bull ### shipping and handling that the mail service charges, I don't trust those idiots. I worked for a retail company who always did the same thing (but the catch is: OURS WAS TRULY FREE) so I thought nothing of it. There are three ways to cancel your FYE Backstage Pass membership: Track all your paid subscriptions in one place, for free. This morning I checked my bank account and they took 9.99 out again ! We accept the following payment methods: Visa, MasterCard, Discover, American Express, PayPal, and FYE Gift Cards. The number for the customer service is [protected] and after that there was a little bit of automation and then Martin. I made the mistake of calling while I was at work, and had to do something midway through, and ended up just agreeing to get her off the phone. What they are doing is illegal. and meet all your essential needs. Customers personally identifiable data is never stored in our infrastructure. Please everyone, raise hell with this one. I agreed to the backstage pass club and also understood the free magazine arrangement which basically was in my hands, because if I did not cancel in time I would start being charged $11.99 per month. FYE Backstage Pass VIP - Apps on Google Play But one time they were offering what I thought was a free trial of it and you could get a $20 gift card as well. How to cancel FYE VIP backstage pass - YouTube Stay alert, friends. I thought that you were attacking my post, and also I apologize for calling you a troll. without being 100% on the terms, and they'll help others not make the same mistakes they made. It is deceptive business practices and fraud. and our I'm sorry if I seemed apprehensive then. FYE Backstage Pass, also known as FYE VIP, is a loyalty program offered by the FYE retail store chain that provides its members with various discounts. Speak in a harsh (not yelling) tone. Then a month later you get a charge for $11.99 out of nowhere and when you call THEN they tell you that you have to activate it then cancel it and surprise! The number is on the bottom of your receipt." I think a company this sneaky and disreputable should be banned. I don't like accusing people of dishonesty, but this is ridiculous. FILE COMPLAINTS WITH THE FEDERAL TRADE COMMISSION AND THE BETTER BUSINESS BUREAU! Unfortunately, trying to make things easier on the customers you think are going to say no anyway sometimes leads to confused customers who say yes, despite being unsure of the terms. Share your photos and videos with others to prove the truth of your words.
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